Reference

Privacy Policy for Your doboss Account

This page explains how doboss handles the details tied to your account, device, cookies and support messages.

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How we handle data in India

doboss Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Your privacy choices depend on local law, and any access to the service is available where local law permits. We collect only the data needed to run account access, confirm transfers, prevent misuse and answer your requests. That can include registration details, device and browser data,

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cookie markers, payment references, support chats and verification documents when a withdrawal or account change needs proof. UPI, Paytm, PhonePe and Google Pay references are used only to match payment records and sort out disputes. We keep records for as long as the purpose needs, or
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longer if a legal duty requires it, and we limit access inside our team to people who need it for support, security or legal work. If you ask for a correction or deletion, we check the request against the account, then remove or lock the data
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where the law allows and where no security or legal reason requires us to keep it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Where to send privacy requests

If you want access, correction, deletion or a copy of the data we hold, send the request through the support channel linked to your account.

Email request Send a message from the email on your account and include the subject privacy request. That helps us match the record, confirm the action you want and route it to the right team without delay.

In-account message After login, use the support message area to ask for access, correction or deletion. This route is useful when you want the request tied to the same account and the same device session.

Document check When a request touches sensitive data, we may ask for a clear identity document or a fresh account check. We only use it to verify the request and then store it only if a legal duty requires.

KEEPING RECORDS

How we protect and use your data

We keep each privacy step tied to a clear purpose. Login details help us secure access, cookie markers help the site remember your session, and payment references help…

Data we collect

We collect account details, device data and the messages you send us.

Cookie markers

Cookie markers help keep you signed in, remember language choices and reduce repeated checks.

Account security

We use login checks, device signals and risk flags to protect accounts from unauthorised access.

Retention period

We keep records only as long as they serve the purpose they were collected for, unless the law asks us…

Change requests

If you want a correction, send the exact field that needs changing and the reason.

Contact trail

We keep a short support trail so we can answer follow-up questions and show what action was taken.

Questions about privacy and access

These are the privacy points people ask about most before opening an account. We answer in plain English, and the response depends on the account record we hold, the local law that applies and any legal reason that requires us to keep data longer. If your question is about corrections, deletion, cookies or access to stored details, use the contact route linked in your account so we can verify it is really you.

We collect the details you enter, device data, cookies and the records tied to support or payment checks. The exact set depends on what you use and what local law allows us to keep.

Yes. Send the request from the contact path linked to your account, and we will confirm what can be shared. Some records may stay back if a legal or security duty requires us to retain them.

Cookies help keep your session active, remember preferences and reduce repeated sign-in checks. They also help us spot unusual access, but they do not replace the account checks we use for privacy requests.

We keep payment references only to match deposits or withdrawals, resolve disputes and satisfy legal retention needs. UPI, Paytm, PhonePe and Google Pay entries are handled as account records, not public details.

We keep data for the time needed for the reason we collected it, plus any longer period that law or a dispute requires. Once that ends, we remove, lock or anonymise the record where possible.

Use the support route on your account, tell us exactly what needs changing and add enough detail to verify ownership. We will review the request and act where the law and account status allow.

Privacy Policy for Your doboss Account

Where to send privacy requests

How we protect and use your data

Data we collect

Cookie markers

Account security

Retention period

Change requests

Contact trail

Questions about privacy and access

01 What data do you collect from my account?

02 Can I ask for a copy of my data?

03 Why do you use cookies?

04 Do payment records affect privacy?

05 How long do you keep my data?

06 How do I ask for correction or deletion?

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